Refund policy
Return & Refund Policy
We want you to love your Apples and Banonos purchase, but if you’re not completely satisfied, please follow the steps below to request a return.
How to Request a Return
1. Email Us
• Send an email to our Customer Relations team at info@applesandbanonos.com within 30 days of the purchase date to request a return.
• Please include your order number and the name(s) of the item(s) you’d like to return.
2. Return Eligibility
• Items must be unopened, unused, with tags, and in their original packaging to qualify for a return.
• If you’re returning a set or kit, all items from the set or kit must be returned. We cannot refund partial sets, and empty or heavily used containers will not be accepted.
• Returns will only be accepted for items purchased directly on applesandbanonos.com. If your items were purchased elsewhere, please contact that retailer directly for return or exchange information.
3. Processing Your Return
• Currently, we are unable to offer exchanges. For a different item, please return the original item and make a separate purchase.
• Shipping and handling fees for the original order are not included in the refund.
Return Address & Timeline
• Return Address: 1268 Helmo Ave N, Oakdale, MN 55128
• Processing Time
• Once your return package arrives at our facility, please allow up to 10 business days for inspection and processing.
• You will receive a return confirmation email once your refund has been processed.
• Refund Method
• Refunds will be issued to the original form of payment for the amount of the item(s) plus any applicable sales tax.
• All e-gift card refunds will be reissued as a new e-gift card sent to the customer’s original email address.
• If you have not received your refund after 15 business days from when we confirmed your return, please contact us at info@applesandbanonos.com.
Missing or Damaged Packages
1. Damaged Packages
• If your package arrives damaged, save the box and the merchandise, and notify us immediately at info@applesandbanonos.com. We will work with you on a resolution.
2. Missing Packages
• If your package is marked as delivered but can’t be found, check around your property in case the carrier left it out of sight.
• Use your carrier’s tracking (e.g., FedEx, UPS, USPS) to see if a delivery photo or location detail is available.
• If the package is still missing, notify us within 3 days of the scanned delivery date at info@applesandbanonos.com. We will start a trace with the carrier and take any follow-up steps. This process typically takes 2-3 business days.
Contact Us
If you have any questions about this policy, feel free to reach out at info@applesandbanonos.com. We appreciate your business and want you to feel confident shopping with Apples and Banonos!